Back-office employee

A rent collection employee that follows up and sets the payment plan

It works the delinquency list every month - reaching residents by text and call, taking the payment, or arranging a plan within your rules - so rent gets collected consistently and kindly, without the manager making awkward calls.

Watch it work
9:41
Marcus Bell
Resident - Unit 12C
calling...
MB
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contacts

The actual employee, on the phone.

Why teams trust it

Collected. Kindly. Logged.

Live collections
|
Day 4, after a text reminder
Every month
The delinquency list worked consistently
HITL
Hardship cases escalate to the manager
Every unit
No past-due resident slips through the cracks
The process

How it works

Step 1

Works the list

Reaches every past-due resident on schedule by text and call, opens with a reminder, and keeps the tone respectful - so collections happen consistently instead of when someone gets to it.

Step 2

Collects or arranges a plan

Takes the payment on the spot with a secure link, or arranges a payment plan strictly within the rules and limits you set - never improvising terms you didn't approve.

Step 3

Logs & escalates

Records the promise to pay and the plan in your property system, schedules reminders, and routes genuine hardship or anything heading toward eviction to the manager with the full history.

Integrations

Works in the tools you already use

AppFolioYardiBuildiumStripeTwilioSlack
Questions

Frequently asked

Yes. It follows your scripts, the timing and frequency rules you set, and the relevant collection regulations, and it keeps every conversation respectful and logged. The goal is consistent, kind follow-up that keeps residents housed and paying, not pressure.

Related

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