Front-office employee

A fraud employee that verifies the suspicious charge before it clears

It calls the cardholder the moment a transaction looks risky, confirms whether it was really them, and freezes or clears the card on the spot - so fraud is stopped in minutes, not discovered on the statement.

Watch it work
9:41
Dana Brooks
Cardholder - card ending 4471
calling...
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The actual employee, on the phone.

Why teams trust it

Verified in minutes. Fraud stopped.

Live alerts
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Card ending 4471 - out of pattern
24/7
Verifies alerts the instant they fire
HITL
Analysts handle confirmed fraud
Minutes
Fraud caught on the first charge, not the statement
The process

How it works

Step 1

Catches the alert

Picks up every fraud alert the instant your detection system fires it - any hour - and calls the cardholder right away.

Step 2

Verifies with the cardholder

Confirms the flagged transaction in a natural conversation - 'was this you?' - and reads the outcome correctly the first time.

Step 3

Acts & logs

Freezes or clears the card on the spot, triggers a reissue, opens the case, and escalates confirmed fraud to an analyst with the full transcript.

Integrations

Works in the tools you already use

StripeTwilioPlaidSalesforceSiftSlack
Questions

Frequently asked

The instant your detection system flags a transaction, at any hour. Speed is everything with card fraud - it calls the cardholder within minutes instead of leaving the alert in a manual queue until morning.

Related

Your first AI employeeis one call away

Book a demo and we'll walk you through the product end-to-end.