Front-office employee

A fraud employee that verifies the suspicious charge before it clears

It calls the cardholder the moment a transaction looks risky, confirms whether it was really them, and freezes or clears the card on the spot - so fraud is stopped in minutes, not discovered on the statement.

Dana Brooks
Cardholder - card ending 4471
calling…
DB
mute
keypad
speaker
add call
FaceTime
contacts

The actual employee, on the phone.

Why teams trust it

Verified in minutes. Fraud stopped.

Live alerts
|
Card ending 4471 - out of pattern
24/7
Verifies alerts the instant they fire
Human-in-the-loop
Analysts handle confirmed fraud
Minutes
Fraud caught on the first charge, not the statement
The process

How it works

Step 1

Catches the alert

Picks up every fraud alert the instant your detection system fires it - any hour - and calls the cardholder right away.

Step 2

Verifies with the cardholder

Confirms the flagged transaction in a natural conversation - 'was this you?' - and reads the outcome correctly the first time.

Step 3

Acts & logs

Freezes or clears the card on the spot, triggers a reissue, opens the case, and escalates confirmed fraud to an analyst with the full transcript.

Integrations

Works in the tools you already use

StripeTwilioPlaidSalesforceSiftSlack
Questions

Frequently asked

The instant your detection system flags a transaction, at any hour. Speed is everything with card fraud - it calls the cardholder within minutes instead of leaving the alert in a manual queue until morning.

It freezes the card immediately, triggers a replacement, opens a case, and escalates to your fraud team with the recording, transcript, and details. Legitimate pending charges still clear, so the customer isn't stranded.

It clears the flag, notes the cardholder's confirmation, and leaves the card active - so a real purchase isn't declined and the customer isn't stuck calling support to unlock their own card.

Yes. It identifies itself, follows your verification script and disclosure rules, never asks for full card numbers or passwords, and logs every call with a recording and transcript - so each interaction is reviewable for audit and compliance.

Related
AI collections callerAI invoice reconciliationAI employees for financial servicesAll AI employees

Your first AI employee
is one call away

Caesar will call you right now, introduce himself, and show you exactly how this works.