First notice to first action.
How it works
Answers the loss call
Picks up every FNOL call instantly, day or night, leads with empathy and safety, and guides the policyholder through reporting the loss.
Captures & matches
Captures a complete first notice, matches it to the policy and coverage, and runs the early severity and fraud checks in parallel.
Opens & triages
Opens the claim, requests photos and documents, sets expectations with the policyholder, and routes it to the right adjuster with the full intake.
Works in the tools you already use
Guidewire
Duck Creek
Twilio
Verisk
Salesforce
SlackFrequently asked
Yes. It leads with empathy, checks on safety first, and guides the policyholder calmly through a stressful moment - and it identifies itself as an AI assistant from your team. If a caller is distressed or the situation is sensitive, it hands off to a person with the full context.
No. It captures the first notice, matches the policy, and triages severity and fraud - then opens the claim and routes it to an adjuster, who makes the coverage and claim decisions. It does intake and triage, not adjudication.
First notice of loss defines the whole claims experience. By capturing a complete, accurate FNOL and matching the policy on the call - instead of a callback days later - the adjuster starts from a clean file, and the policyholder feels heard immediately.
Your claims and policy systems - Guidewire, Duck Creek - plus your telephony, opening and documenting the claim the way an intake rep would, scoped to your compliance requirements.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.