Serviced on the call.
How it works
Answers & pulls the policy
Picks up the policyholder line any hour, verifies the caller, and pulls up the policy and history in your system.
Handles the request
Issues certificates and ID cards, makes routine endorsements within your rules, answers coverage and billing questions, and takes payments - end to end on the call.
Confirms & escalates
Logs everything to the policy and confirms with the policyholder, and routes anything that needs underwriting or judgment to a person with the context.
From the call to the policy, written back
While the policyholder is still on the line, it pulls the policy, issues the certificate, and books the add-vehicle endorsement in PolicyCenter - the vehicle, the prorated premium, and the effective date written straight to the system of record, not left in a queue.
Works in the tools you already use
Guidewire
Duck Creek
Applied Epic
Twilio
Salesforce
SlackFrequently asked
The high-volume routine work: certificates of insurance (including additional insured), ID cards, address and vehicle changes and other routine endorsements, billing questions and payments, and coverage explanations. Anything that needs underwriting or judgment is routed to a person.
Yes, the routine ones, within the rules you set - it can issue a certificate, add a vehicle, or update an address and write it back to the policy. Changes that require underwriting review are prepared and escalated, not made autonomously.
Yes. It answers naturally, verifies the caller, and handles the back-and-forth - and identifies itself as an AI assistant from your team. The goal is to actually resolve the request on the call, not to pass a transfer.
Your policy and agency systems - Guidewire, Duck Creek, Applied Epic - plus your phone line, servicing the policy the way a CSR would, scoped to your compliance requirements.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.