Insurance runs on high-volume, time-critical, by-the-book work: keying broker submissions before any risk analysis, taking the loss call cleanly at any hour, working the claim file, and handling the flood of routine service requests. It's where carriers and agencies pour labor - and where speed decides the experience and the loss ratio. A GreatApe employee takes that work end-to-end - in your underwriting, claims, and policy systems - and keeps a human on the decisions: the underwriter prices the risk, the adjuster decides the claim. It does the intake, the prep, and the servicing, never the adjudication.
From the submission to the settled claim
Frequently asked
The high-volume operational work across the lifecycle: underwriting submission intake, first notice of loss and claims intake, claims processing up to a decision, policy servicing, and commercial KYB. The decisions stay with people - the underwriter prices the risk, the adjuster decides and pays the claim.
It does intake, prep, and servicing - extracting submissions, taking the loss call, validating coverage and estimating, issuing certificates and endorsements - and routes the risk and claim decisions to underwriters and adjusters. It never adjudicates a claim, prices a risk, or makes a coverage determination on its own.
Yes. It follows your scripts, rules, and disclosures, logs every interaction and action with a reviewable trail, and escalates anything that needs judgment - so servicing, claims, and audit reviews have a complete record.
Your core systems - Guidewire, Duck Creek, Applied Epic - plus your data sources and telephony, operated the way underwriting, claims, and service staff would, with no rip-and-replace to start.
Your first AI employee
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Caesar will call you right now, introduce himself, and show you exactly how this works.