AI employees for customer support teams

Deploy employees that answer the line and resolve the issue, clear the ticket queue overnight, and keep accounts from slipping away - each one owned, supervised, and working in your helpdesk and CRM.

Support never stops: the line keeps ringing, the queue keeps filling, and accounts go quiet long before anyone notices. It's relentless, high-volume work where speed and consistency decide whether customers stay. A GreatApe employee takes it on end-to-end - answering and resolving, working the queue, watching account health and chasing renewals - in your helpdesk and CRM, and escalating anything sensitive - so your team handles the moments that need a human and customers never sit waiting.

First contact
Resolved on the call or in the queue
24/7
Answered and worked around the clock
HITL
Agents own the moments that matter
Every channel
Calls, chats, and tickets all covered
In your helpdesk
Works Zendesk, Intercom, and Salesforce natively
Audit-ready
Every reply grounded in policy and logged
The employees

Customer support, end to end

Questions

Frequently asked

The high-volume, repetitive work: answering calls and chats, resolving routine issues, working the ticket queue, and watching account health for churn risk and renewals. Each employee does the job end-to-end and escalates anything that needs a person.

Related
Front-office employeesBack-office employeesPricing

Your first AI employeeis one call away

Book a demo and we'll walk you through the product end-to-end.