Triaged. Resolved. Routed.
How it works
Reads & triages
Reads every incoming ticket, classifies it by type and urgency, looks up the account and order, and tags and prioritizes the queue.
Resolves or drafts
Resolves the routine tickets end-to-end - status, refunds, resets - and drafts a reply for the rest, grounded in your help center and policies.
Replies & routes
Sends the reply and marks the ticket solved, or routes anything sensitive to the right agent with a draft and the full context attached.
From ticket to solved, end to end
It reads the ticket, looks up the account and order, applies the right resolution, writes the reply, and marks it solved in your helpdesk - leaving only the edge cases for an agent.
Works in the tools you already use
Zendesk
Freshdesk
Intercom
Salesforce
HubSpot
SlackFrequently asked
It resolves the routine, policy-bound tickets end-to-end - order status, refunds and returns, resets, simple how-to questions. Anything sensitive or ambiguous - a dispute, a bug, an angry customer - is drafted and routed to an agent with the full context, never auto-closed.
Replies are grounded in your help center, macros, and policies - not guesses - and you decide what it sends on its own versus what an agent reviews first. Every action is logged so you can audit and tune it.
Yes. It works in Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud the way an agent would - reading, tagging, replying, and solving - so there's no custom integration to start.
It works the queue around the clock, so the routine tickets are resolved by morning and your team starts on the handful that genuinely need a person instead of a wall of unread tickets.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.