A support employee that answers the line and resolves the issue

The high-volume, policy-bound ones: order status, refunds and returns, password and account resets, plan and address changes, and answering product questions. It does these end-to-end within your rules, and escalates anything outside them.

Yes. It answers naturally, listens, and handles back-and-forth - and it identifies itself as an AI assistant from your team. The goal is to actually resolve the issue, fast, not to pass a Turing test.

Whenever it should - an angry customer, a refund outside policy, a complex or sensitive case - it escalates to a human with the full transcript, account, and a suggested resolution, so the handoff is seamless.

The ones you already use - Zendesk, Intercom, Salesforce Service Cloud, and your telephony - logging, tagging, and resolving the way an agent would, so there's no custom integration to start.