No account slips away.
How it works
Watches account health
Tracks usage, support load, sentiment, and renewal dates across every account, and flags the ones going quiet or trending down - early, not at renewal.
Runs the right play
Drafts the check-in or save play tailored to what's happening, preps QBR decks with the account's own trends and ROI, and books the time with the right person.
Chases the renewal
Tracks renewals, nudges before they lapse, and hands the CSM a ready-to-run plan - while a human owns the relationship and the conversation.
Works in the tools you already use
Gainsight
Salesforce
HubSpot
Zendesk
Gong
SlackFrequently asked
It watches the signals that actually predict churn - usage trends, support tickets, login activity, sentiment, and time to renewal - across every account, and flags the ones drifting weeks before renewal, so you can act while there's still time.
It drafts the outreach, the save plays, and the QBR decks, and it can send and schedule within your rules - but the CSM owns the relationship. You decide what it sends on its own and what you review first.
A deck and talking points built from the account's own data: usage trends, ROI, open issues, and the renewal picture - so the CSM walks in prepared instead of scrambling the night before.
Your CS and CRM stack - Gainsight, Salesforce, HubSpot - plus your support and call tools for the full picture. It works the way a CSM would, so there's no custom integration to start.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.