Front-office employee

An employee that wins back the abandoned cart over text

It reaches out to shoppers who dropped off at checkout, answers the actual objection that stopped them - sizing, shipping, a doubt - and closes the sale 1:1, where a generic drip email never could.

LP
Liam Park
Text Message

The actual employee, texting your customer.

Why teams trust it

The cart, recovered.

Live recovery
|
Dropped at checkout 20 min ago
Minutes
Reaches out while intent is still warm
Human-in-the-loop
Within the offers and limits you set
Objection-level
Answers the real reason they dropped off
The process

How it works

Step 1

Reaches out in time

Picks up the abandoned checkout while intent is still warm and opens a real conversation over SMS or chat - not a one-size-fits-all email blast.

Step 2

Answers the objection

Surfaces and answers what actually stopped the sale - sizing, shipping cost, a product doubt, a coupon - in your voice, with the facts about the product.

Step 3

Closes the sale

Sends the cart back with the right offer inside your guardrails, confirms the order, and hands a hesitant or high-value shopper to a human when it helps.

Integrations

Works in the tools you already use

ShopifyKlaviyoRechargeStripeGorgias
Questions

Frequently asked

A drip email can only say 'you left something behind.' It can't answer the reason the shopper actually stopped - a sizing doubt, the shipping cost, a question about the product. This employee has the conversation, answers the objection 1:1, and closes the sale - which is where the recovered revenue is.

No. It leads with answering the objection, and only offers a discount within the rules you set - never a blanket coupon that trains shoppers to abandon. You control the offers, the limits, and when it can use them.

SMS and chat for the conversation, and Shopify, Klaviyo, and Recharge for the cart, customer, and order data - operated the way your team would, so there's no custom setup to start.

Yes. It writes in your voice and only makes promises that match your policies, and you can have it hand high-value or tricky conversations to a person - so every text sounds like you.

Related
AI returns & WISMOAI subscription retentionAI employees for e-commerceAll AI employees

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