E-commerce lives and dies on the post-purchase experience: 'where's my order', a return that has to be easy, a review that needs a reply, a cart that needs a nudge. The volume is relentless and seasonal, and a slow or robotic answer costs the next sale. A GreatApe employee takes it on end-to-end - answering shoppers, clearing the returns and WISMO queue, replying to reviews, and running the lifecycle email - in your helpdesk and store tools, with a human on the cases that matter.
Built for the post-purchase rush
Frequently asked
The high-volume post-purchase load: order status and 'where's my order', returns and refunds, review and social replies, and lifecycle email. Each employee does the job end-to-end in your tools and escalates anything that needs a person.
Yes - that's the point. They answer and resolve around the clock at any volume, so a 5x spike doesn't become a 5-day backlog or a wall of unanswered reviews. Your team handles the exceptions instead of drowning.
The ones you already use - Zendesk, Gorgias, or Intercom for support, your store platform for orders, and your ESP for email. They operate the tools the way your team would, so there's no custom integration to start.
Yes. They use your voice, policies, and product details, and you decide what they handle on their own versus what a person reviews first - so a refund or a review reply always sounds like you.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.