Front-office employee

An employee that saves the subscription before it cancels

It catches the cancel and skip moments, understands why, and offers the right save - a pause, a swap, every-other-month, a discount - so a high-intent cancel becomes a retained subscriber instead of lost LTV.

Watch it work
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Dana Brooks
Subscriber - coffee box
incoming call...
DB
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contacts

The actual employee, on the phone.

Why teams trust it

The save, at the cancel.

Live saves
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Reason: behind on the bags
24/7
Handles cancels and skips around the clock
HITL
Within the save offers you approve
At the cancel
Saves at the highest-intent moment
The process

How it works

Step 1

Catches the cancel

Picks up the cancel, skip, and pause moments - on the phone, in chat, or in the cancel flow - the instant they happen, when intent to leave is highest.

Step 2

Understands the reason

Asks why in a natural way - too much product, too expensive, a delivery issue - so the save it offers actually fits, instead of a one-size discount.

Step 3

Runs the right save

Offers a pause, a swap, every-other-month, or a discount within your rules, makes the change, and logs it - escalating anything sensitive to a human.

Integrations

Works in the tools you already use

RechargeShopifyStripeKlaviyoGorgias
Questions

Frequently asked

A blanket discount leaves margin on the table and trains subscribers to threaten cancelling. This employee asks why first and offers the save that fits the reason - a pause for 'too much product', a swap for 'bored of the flavor', a discount only when that's truly the issue - so you keep the subscriber and the margin.

Related

Your first AI employeeis one call away

Book a demo and we'll walk you through the product end-to-end.