Returns and WISMO, handled.
How it works
Answers the customer
Picks up return requests and 'where's my order' questions over text, chat, and email, the moment they come in - no queue, no canned holding reply.
Checks order & policy
Pulls the order, applies your return window and rules, and offers an exchange or store credit before a refund - keeping the revenue when it can.
Resolves end-to-end
Generates the return label, places the exchange order, and sends live tracking - or escalates a goodwill case to you with the full context.
From request to label, end to end
It reads the return request, checks the order against your policy, starts the exchange instead of a refund, and generates the return label and tracking - so the customer is sorted in a single reply.
Works in the tools you already use
Shopify
Loop
Aftership
Gorgias
Klaviyo
StripeFrequently asked
It leads with an exchange, a size swap, or store credit - the outcome most customers actually want - before defaulting to a refund, all within your policy. The customer gets a fast, friendly resolution, and you keep the revenue in the store instead of giving it back.
Yes. It looks up the order and live shipping status in your store and tracking tools, answers instantly with a tracking link, and handles the follow-ups - so WISMO, your #1 ticket driver, stops reaching a human at all.
The ones you already use - Shopify for orders, Loop or your returns app, Aftership for tracking, and Gorgias or your helpdesk - operated the way an agent would, so there's no custom integration to start.
Anything outside policy, a damaged or lost order, an upset customer, or a goodwill judgment call is escalated to your team with the order, the conversation, and a suggested resolution attached.
Your first AI employee
is one call away
Caesar will call you right now, introduce himself, and show you exactly how this works.