The work that buries a practice mostly isn't the medicine - it's around it: writing the note after every visit, answering the phones and filling the schedule, coding the chart, fighting for authorizations, working denied claims, and following up with patients who'd otherwise fall through the cracks. It's the highest-spend area in healthcare AI today, because it's where the staffing shortage and the money both live. A GreatApe employee takes that work end-to-end - in your EHR, clearinghouse, and phone lines - and keeps a human on the clinical decisions: the clinician signs every note, a coder owns the edge cases, and a nurse takes anything clinical. It handles operations, never medical judgment.
From the visit note to the paid claim - and back to the patient
Frequently asked
The non-clinical operational work that surrounds care: drafting visit notes, patient access and scheduling, medical coding, prior authorizations, denial management, and post-visit follow-up. The clinical decisions stay with people - the clinician signs the note, a coder owns the edge cases, and a nurse handles anything clinical.
It documents, schedules, codes, submits, and follows up - it never diagnoses, triages symptoms, makes coverage determinations, or signs a note. The scribe drafts and the clinician signs; the coder reviews exceptions; the follow-up employee escalates any symptom to a nurse. A person makes every clinical and final call.
Employees work within your systems and permissions, touch only what each task requires, and log every action with a reviewable trail. Implementation is scoped to your privacy and compliance requirements, and anything unusual is escalated to staff with context.
Your EHR, clearinghouse, and phone lines - Epic, Oracle Health, athenahealth, Availity, Change Healthcare, Waystar, Phreesia - operated the way clinical-support, RCM, and front-desk staff would, so there's no rip-and-replace to start.
Your first AI employee
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Caesar will call you right now, introduce himself, and show you exactly how this works.